Help & FAQs
How do I fit the nightguard?
Our guards are designed to be trimmed and moulded at home to suit your unique bite. Each pack includes step-by-step instructions and a fitting tray.
Basic steps:
- Boil water and let it cool slightly.
- Place the guard in the hot water for the recommended time or 60 seconds.
- Carefully removing the nightguard with tongs and waiting until a comfortable temperature, insert it centrally into your mouth and bite down gently.
- Use scissors to carefully trim excess material if needed.
- Reheat and remould until it feels comfortable.
Is it uncomfortable at first?
Most users find that it takes a night or two to get used to wearing the guard. Some trimming and remoulding may be needed to find the right fit. This is normal for any boil-and-bite guard.
Tip: Try wearing it for short periods during the day at first to get used to the feel.
How long does the nightguard last?
With proper care, each guard can last 3-6 months depending on frequency of use and how well it is maintained.
What if I have a small or large mouth?
The guards are designed to be trimmed to suit a wide range of mouth sizes. If you’re unsure, start with small cuts and test the fit before trimming more.
What if the guard doesn't fit well?
If the fit feels off or uncomfortable, try:
- Reheating and remoulding it
- Trimming uneven areas
For further information please contact us via Support@Nightshielddental.com and we will respond to your query within 1 business day.
Can I return my nightguard?
We offer a 30-Day Satisfaction Guarantee. If you're not satisfied with your purchase within 30 days of receiving your order, please contact us at Support@Nightshielddental.com and we'll do our best to make it right.
Note: This guarantee operates in addition to your rights under Australian Consumer Law.
How long does shipping take?
Orders typically arrive within:
- 3-11 business days.
Is it safe to wear every night?
Yes. Our guards are made from BPA-free, premium EVA material and are safe for nightly use.
Need More Help?
If your question wasn’t answered here, feel free to contact us directly via Support@Nightshielddental.com. We're here to help!
Pro Tip
For the best results:
- Clean your guard daily with warm water
- Store it in a ventilated case
- Replace when it shows signs of wear or thinning
Note: These products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. They are consumer-grade, self-fit oral appliances designed for everyday use. For any concerns about teeth grinding or oral health, please consult a qualified dental or healthcare professional before use. Night Shield Dental is a consumer product brand. We are not a dental clinic or healthcare provider.
